Terms of Service
Last updated: August 20, 2026
These terms govern your access to and use of Idaraa. By accessing or using the service, you agree to these terms. Idaraa is a product of Clarisolv LLC, a limited liability company registered in the State of Delaware, United States.
Definitions
"Clarisolv," "we," "us," and "our" mean Clarisolv LLC, a Delaware limited liability company and the operator of Idaraa. "You," "your," and "business" mean the business that holds an Idaraa account, acting through its Owner and staff. "Idaraa" or "the Service" means the Idaraa software platform, including its storefront and dashboard. "Order Form" means any signed proposal, order form, or invoice confirming your specific pricing and scope. "Your Data" means the business, staff, and customer data you or your staff put into Idaraa. "Effective Date" means the date shown as "Last updated" at the top of this page.
Acceptance of terms
By creating or using an Idaraa account, you agree to these terms. If you’re agreeing on behalf of a business, you’re confirming you have the authority to do so.
The service
Idaraa is a business operations platform. Today, every account is set up individually by our team — there is no public self-serve signup. Current indicative plan pricing may be displayed on the Idaraa website based on your business’s operating country; final pricing, applicable taxes, implementation fees, transaction charges, minimum commitments, and other commercial terms are confirmed through the applicable order form, proposal, or invoice.
License grant
Subject to these Terms and payment of applicable fees, we grant your business a limited, non-exclusive, non-transferable right to access and use Idaraa during your subscription term, solely for your own business operations. This license ends when your subscription ends.
Intellectual property
Idaraa — its software, design, and branding — is owned by Clarisolv LLC and our licensors. Nothing in these Terms transfers ownership of Idaraa to you; you only receive the limited right described in “License grant” above. You keep ownership of your own business name, logo, and the content you upload.
Feedback
If you send us feedback, suggestions, or ideas about Idaraa, you agree we can use them to improve the Service without owing you anything or being restricted in how we use them.
Accounts and access
The business Owner who signs up is responsible for every staff account created under that business, including keeping login credentials (passwords and PINs) secure and revoking access for staff who leave. The Owner controls which staff can access which parts of Idaraa through role-based permissions, and is responsible for how those permissions are assigned.
Acceptable use
You agree not to use Idaraa for anything illegal, not to attempt to access another business’s data or bypass the platform’s account isolation, and not to resell or sublicense access to the service without our agreement.
Confidentiality
Each of us may share confidential business information with the other in connection with Idaraa. Both parties agree to protect the other’s confidential information with reasonable care and use it only to perform under these Terms, except where disclosure is required by law. This doesn’t cover information that’s already public, already known to the receiving party, or independently developed.
Your data
You own the business and customer data you put into Idaraa. We process it only to provide the service to you, as described in our Privacy Policy — we don’t claim ownership of it and don’t use it for anything else. Idaraa’s Reports section lets you export your own sales and performance data to CSV at any time while your account is active — the main way to keep your own copy of your records today, alongside a full export on request when you leave (see “Termination” below). You’re responsible for keeping your own copies of anything you need beyond what Idaraa itself retains — see our Privacy Policy’s data-retention section for how long we keep data after your account closes.
Data processing
Where we process personal data on your behalf, as described in our Privacy Policy, we do so only to provide the Service and only on your instructions, using the security measures described there. If your business needs a formal, written data-processing agreement for its own compliance purposes, see our Data Processing Agreement — a customer-specific copy is completed and signed as part of onboarding.
Fees and pricing
Pricing depends on your business’s operating country, local currency, chosen plan, and implementation scope. Current indicative plan pricing may be displayed on the Idaraa website based on your business’s operating country; final pricing, applicable taxes, implementation fees, transaction charges, minimum commitments, and other commercial terms are confirmed through the applicable order form, proposal, or invoice specific to your business. Fees are payable in advance unless otherwise agreed in writing, and applicable taxes are added where legally required. If your local law requires you to withhold tax from a payment to us, let us know so we can work out how to handle it — we don’t assume a gross-up obligation by default.
What fees cover
Fees payable under these Terms may include subscription fees, one-time implementation and configuration fees, data-migration fees, fees for integrations or custom development, optional training and support services, and, where applicable, transaction or usage-based charges. Which of these apply to your business, and how much, may be shown as indicative pricing on the website where applicable, and is finally confirmed in your order form, proposal, or invoice.
Billing, renewal, and cancellation
Unless your order form or proposal says otherwise, a subscription renews for successive periods matching your agreed billing cycle. You may cancel by notifying us at least 30 days before your next renewal date; cancellation stops future renewals but does not create a refund for the period you’ve already paid for. Implementation, configuration, data-migration, and other professional services that have been completed or already commenced are non-refundable. We don’t yet offer self-service billing, cancellation, or subscription management in the dashboard — cancel or make changes by contacting info@idaraa.com.
Suspension for non-payment
If a payment is overdue, Idaraa may suspend your access to the service after providing reasonable notice, until the outstanding amount is paid. Overdue amounts may accrue interest at the maximum rate permitted by applicable law, and you’re responsible for our reasonable costs of collecting a seriously overdue balance.
Order of precedence
If an order form, proposal, or other written commercial agreement between you and Clarisolv LLC conflicts with these Terms on pricing, payment, subscription duration, or service levels — including pricing and commitments specific to a pilot, or a negotiated Service Level Agreement — that commercial agreement takes precedence.
Payments
Idaraa may facilitate or initiate payments through third-party payment providers selected by Idaraa or connected by the merchant. Payment-card information is entered and processed within the provider’s hosted checkout environment and is not stored by Idaraa. Clarisolv LLC is not a bank, card acquirer, or payment institution, and the payment provider’s own terms also apply to any payment made this way. Three different things happen under “payments” in Idaraa, and they carry different responsibilities: payment facilitation — Idaraa’s checkout flow initiating a payment and handing it to a provider — is what we do; actual regulated payment processing — holding funds, settling to your bank account, card-network compliance — is done entirely by that payment provider, not by Clarisolv LLC; and manually recording a cash or in-person card payment your staff already collected outside Idaraa is bookkeeping, not payment processing. You’re responsible for your own compliance obligations for whichever of these actually applies to your business, including PCI-DSS if you accept cards, and for reviewing the payment provider’s terms before connecting one.
Third-party services and integrations
Idaraa integrates with third-party services you choose to connect to your account — for example, a delivery or order-aggregator platform, or a payment gateway for online card payments. Your use of any third-party service is governed by that provider’s own terms, and we aren’t responsible for its availability, accuracy, or actions. You’re responsible for whatever you choose to connect.
Suspension for security or misuse
Beyond non-payment (see above), we may also suspend access to an account if we reasonably believe it’s being used in a way that threatens the security of the platform or another business’s data, until the issue is resolved. Where practical, we’ll tell you why.
Availability
Idaraa’s core production features — point of sale, inventory, orders and delivery, cash closures, staff and roles, accounting, and reporting — are operated with reasonable care and industry-standard continuity measures. We don’t publish a fixed uptime percentage as a default commitment to every business; a formal Service Level Agreement with defined uptime and response-time commitments is available through a qualifying commercial agreement — ask us about this before signing up if it matters for your business. Optional third-party integrations (see “Third-party services and integrations” above) and any feature we clearly label as beta or pilot (see “Service changes and beta features” below) aren’t covered by this.
Service changes and beta features
We may add, change, or discontinue features over time as Idaraa evolves; for core production features, we’ll aim to give reasonable notice of changes that materially reduce what your business relies on. Features we clearly label as beta or pilot are the exception — they’re provided "as is," may change or be withdrawn at any time, and aren’t covered by the assurances that apply to the core Service. Where your business has a written Service Level Agreement or other negotiated commercial terms covering specific features, those terms govern in place of this general language.
Governing law and disputes
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law principles. Where mandatory law in your own country provides different or additional protections, those provisions apply to that extent, regardless of this clause. Any dispute we can’t resolve informally will be brought in the state or federal courts located in Delaware, and both parties consent to that jurisdiction. If your business is in the GCC or Egypt, we recommend confirming dispute-resolution and local-law questions in your Order Form rather than relying on this general clause alone — ask us about this before signing up.
Warranty disclaimers
Other than what we’ve expressly stated in these Terms, Idaraa is provided without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We don’t warrant that the Service will be uninterrupted or error-free, though core production features are operated with the reasonable care and continuity measures described in “Availability” above; if a stronger commitment matters for your business, a Service Level Agreement is available through a qualifying commercial agreement.
Liability
To the fullest extent permitted by applicable law, Clarisolv LLC shall not be liable for indirect, incidental, special, consequential, or loss-of-profit damages arising from the use of, or inability to use, Idaraa. Any direct liability shall be limited to the amount paid by the customer for Idaraa during the three months preceding the event giving rise to the claim. This cap is intended to be commercially reasonable; if you operate in a market where it isn’t fully enforceable, only the unenforceable part is affected — see “General provisions” below.
Indemnification
You agree to defend and indemnify Clarisolv LLC against third-party claims, damages, and reasonable costs arising from your misuse of Idaraa, your own content or Your Data, your breach of these Terms, or your violation of applicable law, to the extent permitted by law.
Force majeure
Neither of us is liable for a delay or failure to perform caused by circumstances beyond reasonable control — for example, natural disasters, war, internet or utility outages, or government action — for as long as those circumstances continue.
Termination
You may cancel as described in “Billing, renewal, and cancellation” above. We may suspend or terminate your access for a material breach of these Terms — for example, non-payment or a security/misuse issue (see above) — and, where practical, we’ll give you notice and a chance to fix the issue first. Either way, once your account ends, you can request an export or deletion of your business’s data by contacting info@idaraa.com. We haven’t yet published a fixed notice period for termination without cause; if that matters for your business, ask us before signing up.
Notices
We may send notices about your account or these Terms to the email address associated with your account. You can reach us in writing at info@idaraa.com. A notice sent this way is treated as received when sent, unless we hear back that delivery failed.
General provisions
You may not assign or transfer these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of substantially all our assets. If any part of these Terms is found unenforceable, the rest remains in effect, and the unenforceable part is replaced with something as close as possible to its original intent. Not enforcing a right under these Terms isn’t a waiver of that right. These Terms, together with your Order Form and our Privacy Policy, are the entire agreement between us about Idaraa, replacing any earlier discussions or agreements on the same subject.
Changes to these terms
If these terms change, we’ll update this page and the date at the top of it. This version takes effect on the Effective Date shown above; if you had an account before that date, continuing to use Idaraa afterward means you accept the updated Terms.
If your business needs a formal data-processing agreement, see our Data Processing Agreement.